Brand & Compliance Audits
  • Give every customer a voice to tell you about their experience
  • Surveys are offered across multiple platforms
  • Feedback is received in real time to allow rapid reaction
  • Immediate escalation helps reduce customer churn rates
  • High response rates provide understanding of all experiences
  • GBW’s solutions provides assurances over data integrity
  • Build a relationship with loyal customers – via a ‘reward wallet’

Why
  • Provides visibility of your entire estate
  • Supports decisions on investments and training
  • Reduces the potential for poor practise to damage your company’s reputation
  • Identifies local, regional and company wide challenges – supports appropriate resolutions
  • Improved compliance delivers a consistent shopper experience under your corporate brand

Who, Where, When
  • Periodically – allowing time for improvement to be implemented
  • In any location – wherever your sites are located
  • Measurements can be captured by a our trained assessors, your own teams, or a strategic combination of both approaches

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